Privacy Policy

1. Overview

Sync Network is committed to protecting your data in compliance with international standards including the GDPR (General Data Protection Regulation) and UK Data Protection Act 2018. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal information.

2. Data We Collect

• Account identifiers (e.g., Discord ID, Steam Hex, username)
• Email addresses and contact information (when provided)
• Connection logs and IP addresses
• In-game actions and behavioral logs
• Payment or donation-related data (where applicable)

3. Why We Collect Your Data

• To maintain secure, fair, and enjoyable gameplay
• To respond to support and moderation queries
• To enhance our services and improve player experience
• To enforce our Terms of Service and in-game rules
• To comply with legal obligations when required

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Consent: when you voluntarily provide data via forms or Discord
• Contractual necessity: for the performance of a service
• Legitimate interest: to ensure security and prevent abuse
• Legal obligation: when required by authorities

5. Data Security & Storage

• Encrypted communication (HTTPS, SSL/TLS protocols)
• Role-based access control for staff and moderators
• Audit logs for sensitive data access
• Regular vulnerability assessments

6. Data Sharing & Third Parties

We never sell your personal information. Data may only be shared under these strict conditions:

• To comply with a legal request or court order
• For abuse or rule enforcement across partnered servers
• To payment processors (Stripe, Tebex) with your consent

7. Your Data Rights

As a user, you have rights under the GDPR and other applicable laws:

• Access: Request a copy of the data we hold
• Rectification: Ask us to correct inaccurate information
• Erasure: Request deletion of your data (with limits)
• Objection: Withdraw consent for marketing or data use

8. Cookies & Tracking

We use essential and functional cookies to:

• Authenticate sessions
• Enhance website usability and performance
• Track anonymous usage statistics via Google Analytics

9. Legal Jurisdiction

This Privacy Policy is governed by UK law. Any disputes will be subject to the jurisdiction of the United Kingdom courts, unless otherwise required by applicable local law.

10. Contact Us

If you have any questions about your data, or want to exercise your rights, please reach out via our Discord ticket system or email us at admin@syncnetworkrp.com.